ISO/IEC 20000 Lead Auditor

Audience
The course is suitable for auditors, internal and external auditors, IT service managers, consultants and advisors who want to be able to carry out audits of an organization's service management system (SMS). It is relevant for those responsible for ensuring that IT services are delivered according to the standard, as well as those who will prepare or lead certification audits based on ISO/IEC 20000-1.

Learning objectives
Participants will gain in-depth knowledge of the principles and requirements of ISO/IEC 20000-1, as well as how SMS auditing should be planned, conducted and terminated according to recognized auditing standards and methodologies. They will learn auditing principles, risk-based audit approach, evidence collection, documentation, team management during audits, reporting discrepancies, and closing audits as well as follow-up. The course also provides exercises and case examples to practice the auditing process in practice.

After completing the course you will be able to

• Explain the basic concept and structure of a service management system (SMS) based on ISO/IEC 20000-1
• Interpreting ISO/IEC 20000-1 requirements from the auditor's perspective
• Assess whether an SMS complies with ISO/IEC 20000-1 using auditing principles and good practices
• Plan, lead, and conduct an audit, including document review, evidence gathering, interviews, and audit testing
• Prepare audit reports, non-compliance reports and recommendations based on findings
• Lead audit teams, manage audit programs and follow-up of corrective actions