Systematic procurement process and customer competence

Audience
‍The course is designed for employees who order goods and services or are responsible for procurement and supplier management in both the public and private sectors. It is particularly suitable for professionals, project managers, purchasers, contract managers and managers who want to work in a more structured way with procurement, from needs clarification to profit realisation.

Learning objectives
‍The course provides a holistic and practical understanding of the systematic procurement process and the role of the professional orderer. Participants learn to identify real needs, involve users and stakeholders, translate needs into clear requirements, analyze market and risk, choose appropriate competitive strategy, safeguard regulations and documentation, follow up contracts and work structured with profit realization. The course also emphasizes reflection, checklists and personal development plans as a basis for continuous improvement.

After completing the course you will be able to

• Explain what customer competence is and how it contributes to target achievement and value for the business
• Conduct systematic needs clarification in dialogue with users and stakeholders and describe needs clearly and concretely
• Design functional and performance requirements that are precise, measurable, and relevant to your business objectives
• Conduct simple market analysis, assess supplier market, price level and risk, and apply this insight in further process
• Selecting the form of competition and award criteria that ensure structure, fairness, value and compliance with regulations
• Understand key principles of public procurement regulations, including the importance of thresholds, procedures and documentation
• Plan and implement structured contract follow-up with fixed meeting points, deviation management, risk management and evaluation
• Plan, measure and track gains so that deliveries deliver real and measurable impact over time
• Using checklists, templates, competence plans and personal development plans to further develop your own and your company's customer expertise